This Cancellation & Refund Policy applies to purchases made on SVGa Marketplace. It should be read with our
Terms & Conditions and
Shipping & Delivery Policy.
Digital goods: Catalog gifts are delivered electronically as downloadable
files (SVGA, MP4, WebP, GIF, and related formats). Once a file has been delivered or a
download link has been made available, the sale is generally final.
1. Order Cancellation
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You may cancel an unpaid or pending manual-payment order before we approve or fulfill it
by contacting support with your order ID.
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After successful online payment (for example via Razorpay/UPI) and digital delivery,
cancellation is not available except as required by applicable law or as described below.
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We may cancel an order if payment cannot be verified, fraud is suspected, or an item is
withdrawn from the catalog. In those cases, any amount collected for that order will be
refunded according to Section 5.
2. Refund Eligibility
Refunds may be considered in good faith when:
- You were charged more than once for the same order due to a payment-system error.
- Payment succeeded but the purchased file was never delivered and we cannot restore access.
- The delivered file is corrupt or unusable and we cannot provide a working replacement.
- Applicable consumer law in your jurisdiction requires a refund.
3. Exclusions (No Refund)
- Change of mind after purchase or after previewing the asset on the product page.
- Incompatibility with a specific app version, device, or platform policy change.
- Failure to download or back up files after delivery links were provided.
- Purchases where download access was successfully granted.
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Delivered source / project files: Once SVGA or other source/export files
have been delivered, they cannot be “returned.” Refunds are not offered for buyer’s remorse
after delivery of digital source code or animation files.
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Custom development / commissioned work: Custom animation, conversion, or
bespoke development starts after scope and fees are agreed. Fees for work already started or
delivered are non-refundable unless we fail to deliver the agreed deliverable and cannot
remedy the failure within a reasonable time.
4. How to Request a Refund
- Email itverse.llp@gmail.com with subject line
Refund Request.
- Include your registered account email, order ID, payment reference, and a brief reason.
- Attach screenshots or other evidence for technical delivery failures where relevant.
You may also use the details on our Contact Us page.
5. Processing Timelines
- We aim to acknowledge refund requests within 2 business days.
- Approved refunds are typically initiated within 5–7 business days.
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Bank, UPI, card, or crypto networks may take additional time to show the credit in your
account (often 5–10 business days depending on the provider).
6. Contact
For cancellation or refund questions:
itverse.llp@gmail.com ·
+91 94285 77490 ·
Contact Us
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