This Privacy Policy explains how SVGa Marketplace ("we", "us"), collects,
uses, and protects information when you visit our website, create an account, or purchase
digital gift assets. By using the Service you agree to this policy and our
Terms & Conditions.
1. Information We Collect
We may collect the following categories of customer data:
- Account data: name, email address, and password (stored in hashed form on our
servers).
- Order & transaction data: items purchased, order status, payment method used,
amounts
paid, and timestamps.
- Billing details: city/country for tax routing; GST number when you choose a business
purchase
in India.
- Payment verification: for manual payments, screenshots or proof you upload; Razorpay
payment
identifiers when you pay online.
- Technical data: IP address, browser type, device information, and approximate
country (used
for tax and payment routing).
- Usage data: pages visited, cart activity, and analytics events via Google Analytics
(when
enabled).
- Cookies: authentication session cookies to keep you signed in.
2. How We Use Information
- Provide, operate, and improve the marketplace and checkout experience.
- Authenticate users and secure accounts.
- Process orders, deliver downloads, and verify manual payments.
- Calculate applicable taxes (e.g. GST for India) and comply with legal obligations.
- Prevent fraud, abuse, and unauthorized access.
- Analyze site usage to improve performance and product discovery.
- Respond to support requests and communicate about your orders.
3. Payment Processing
Online payments may be handled by third-party processors such as Razorpay (cards, UPI, and
other methods they enable). Cryptocurrency payments may use wallet addresses we publish at
checkout. We do not store full card numbers on our servers. Payment processors receive the
information required to complete the transaction and operate under their own privacy policies.
4. Legal Bases (where applicable)
Depending on your location, we process personal data based on contract performance (fulfilling your
purchase),
legitimate interests (security, analytics, service improvement), and legal compliance.
5. Sharing With Third-Party Services
We do not sell your personal information. We may share data with:
- Payment processors (e.g. Razorpay) to complete transactions.
- Hosting & infrastructure providers that operate our servers and storage.
- Analytics providers (e.g. Google Analytics) to understand site usage.
- Authentication providers (e.g. Google Sign-In) when you choose to sign in with them.
- Authorities when required by law or to protect rights and safety.
Third-party services have their own privacy policies governing how they handle your data.
6. Data Retention
We retain account and order records as long as needed to provide the Service, meet legal requirements,
and resolve disputes. You may request account deletion subject to outstanding orders or legal holds.
7. Security
We use industry-standard measures including HTTPS, secure HTTP-only cookies for sessions,
and hashed passwords. No method of transmission over the Internet is 100% secure; use a strong, unique
password.
8. Your Choices & Rights
- Update account details from your profile where available.
- Disable non-essential cookies via your browser settings (sign-in cookies are required for
authenticated
features).
- Opt out of Google Analytics using browser add-ons or cookie controls where offered.
- Depending on your region, you may have rights to access, correct, delete, or export your data—contact
us to
exercise these rights.
9. International Transfers
Your information may be processed in countries other than your own. We take steps to ensure
appropriate safeguards when data crosses borders.
10. Children
The Service is not directed to children under 18. We do not knowingly collect personal information from
minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the
latest
revision.
Continued use after changes constitutes acceptance.
12. Privacy Contact
For privacy questions or data requests, email
itverse.llp@gmail.com
or use the details on our Contact Us page.
Please include Privacy Request in the subject line.
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